Refunds & Cancellation
Version 2026-11-01-r2 · Last updated 1 November 2026
रद्द ऑर्डर, चुकीचे/कमी पदार्थ, न मिळालेली ऑर्डर किंवा पेमेंट अडचणींसाठी मदत.
Request help
Contact parcelbite@gmail.com or +91 9130314787 with your order number, registered phone and a brief explanation. For missing, wrong, unsafe or damaged food, report the issue as soon as possible and preserve relevant photographs/packaging where safe.
Cancellation and restaurant rejection
If the restaurant rejects your order, the full amount already paid for that order will be refunded within 24 hours of the restaurant rejection. If you have not paid, there is no payment to refund. For other cancellation requests, contact support promptly; acceptance/preparation and delivery status will be checked before a resolution is confirmed. Closing the app does not cancel an order.
Payments and refund handling
Restaurant-rejected orders qualify for a full refund of the amount paid within 24 hours. Support arranges the refund and confirms the payment destination/reference. For duplicate/failed payments or other order problems, contact support with the order number and payment reference so the issue and appropriate remedy can be checked. Never share a UPI PIN or OTP.
Perishable food and consumer rights
Food is perishable. Do not send food back without support instructions. Product-specific issues are reviewed with the restaurant/delivery partner. This process does not remove rights or remedies available under applicable consumer law.