Privacy Policy
Version 2026-11-01-r2 · Last updated 1 November 2026
तुमचा डेटा कशासाठी वापरतो, कोणासोबत शेअर करतो आणि तुमचे पर्याय.
Who operates ParcelBite
PARCEL BITE is a proprietorship operated by Surendra Sanjay Sawant at the business address shown on the Contact page. Surendra Sanjay Sawant is the owner-confirmed customer grievance and privacy-request contact: parcelbite@gmail.com or +91 9130314787.
What we collect and why
We use your phone number for OTP login and account security; your name to identify orders; your delivery address and chosen map coordinates to quote and deliver orders; and order items, amounts, payment method/status and delivery progress to fulfil purchases and handle support. Email is optional and is used for order emails when provided. We do not need your contacts, PAN, Aadhaar or full date of birth to order food.
Permissions and browser storage
Location is requested when you choose a location feature. You can enter/select an address instead. Browser notifications require your permission. Necessary browser storage keeps your login session, cart and service-area choices. See Cookie & Storage Information for details.
Who receives information
The restaurant and assigned delivery partner receive the order/contact/address information needed to fulfil your order. Google/Firebase provides authentication, database, storage, functions and push delivery; Google Maps provides map/location features; Meta/WhatsApp processes WhatsApp OTP and order messages; Vercel hosts the website; Gmail is used for transactional order email when an email address is supplied. Providers can process technical data outside India under their terms. See Service Providers.
Marketing choices
Optional promotional push notifications are separate from OTP and order-status messages. Marketing is not required to register or order. You can change promotional push preferences in Account > Privacy & preferences. For WhatsApp, SMS or email marketing opt-out requests, contact support and identify the channel and registered phone number. Browser/OS notification permission can also be withdrawn in device settings.
Retention and deletion
Your profile and saved delivery addresses support your account. You may request access, correction or deletion using Privacy & preferences or the public Data Requests page. Order/payment/accounting and dispute records may need to be retained where required for legal obligations or unresolved claims; support will explain any retained categories when processing a verified request. OTP expiry does not mean all technical logs are immediately deleted. No automatic deletion of your order history is promised.
Children
ParcelBite customer accounts and purchases are intended for adults aged 18 or older. A parent/guardian should place an order using their own account. We do not ask children for personal data or offer a child account.
Security, AI and changes
Access controls and encrypted connections help protect information, but no service can promise absolute security. The customer website does not automatically train an AI model on your orders or provide an AI chat feature. Some food/marketing pictures are AI-generated illustrations and can differ from the actual product. Material changes to these terms/notices will be versioned and shown for renewed acknowledgement where needed.
Your requests
Use the public Data Requests page or email parcelbite@gmail.com from your registered contact details. We may verify account ownership without asking for an OTP/password over chat. Do not email passwords, OTPs, Aadhaar or PAN. Applicable consumer/privacy rights are not limited by this notice.