Terms & Conditions
Version 2026-11-01-r2 · Last updated 1 November 2026
18 वर्षांवरील ग्राहकांसाठी खाते, ऑर्डर, किंमत आणि सेवा अटी.
Service and eligibility
ParcelBite connects adult customers with local restaurants and delivery partners around Dapoli. You must be 18 or older to create an account and place orders. Keep your phone/OTP private and provide accurate contact and delivery details. Do not impersonate others, abuse staff, attempt fraud or interfere with the service.
Orders and availability
A restaurant must accept your order before fulfilment. Menu availability, quantities and delivery estimates can change. Delivery times are estimates, not guaranteed deadlines. Preorders are scheduled for the selected date/slot and preparation period. Product images, including AI-generated illustrations, may differ from the actual dish or packaging.
Prices and payments
The checkout shows item prices, delivery charges, tax where applicable, discounts and the final payable total before Place order. Review that total before confirming. ParcelBite selling prices may differ from restaurant counter prices. Available payment options are shown during checkout/delivery; do not share your UPI PIN or OTP with support. The food-order service does not create an automatically renewing subscription.
Cancellation, refunds and complaints
If the restaurant rejects your order, the full amount paid for that order will be refunded within 24 hours of rejection. Read Refunds & Cancellation before placing an order. Contact support with the order number promptly for other cancellation, failed/non-delivery, missing/wrong food, duplicate payment or safety/quality concerns. Preparation status and the facts of other issues affect the resolution. This notice does not waive statutory consumer rights.
Reviews and content
Everyone may read published star ratings. Only a customer with a delivered order at that restaurant may submit/update their rating. A rating must reflect a genuine experience; do not submit fabricated or incentivised ratings without disclosure. Restaurant/menu content is used to operate this service; no unrelated endorsement or certification is implied. A score labelled Listed score is an existing listing value with unverified customer-rating history; it is not a verified customer review count. Verified customer ratings are identified separately.
Changes, account closure and disputes
We may act against fraud, abuse or misuse and explain account restrictions where appropriate. You may request account deletion through the Data Requests process. Material terms changes will be versioned. Contact PARCEL BITE at parcelbite@gmail.com or +91 9130314787 to resolve issues; your rights under applicable Indian consumer law remain available. No clause here claims a guaranteed uptime or excludes rights that cannot lawfully be excluded.